LiveSycle Purchasing Policy
Our goal is to make your purchasing experience easy and efficient. The following policy is designed to ensure your satisfaction and understanding of the purchase process on our mobile application. This Purchase Policy applies to any purchases made on or after January 1, 2025. Please also review our Terms of Use, which govern your use of our application, and your purchase, possession, or use of any upgrades.
1. Currency
All Upgrade prices for events that occur in the United States are stated in U.S. Dollars. All Upgrade prices for events that occur in Canada are stated in Canadian Dollars.
2. Payment Methods
We accept several methods of payment through Stripe to accommodate your needs, including (among others) American Express, Visa, MasterCard, and Discover.
3. Getting Valid Upgrades
If the Upgrades you ordered are not honored by the venue, we may, in our sole discretion, attempt to locate replacement Upgrades for you or provide you with a full refund of your purchase (including any fees). We may require information from you or the venue to confirm that the Upgrades were invalid. You are encouraged to contact our Customer Service if you experience problems with your Upgrades. You must notify us and complete any required forms no later than seven days (or such other time as communicated by us to you) after the event.
4. Buyer or Prospective Buyers Won’t Contact You Directly Regarding a Sale
Buyers and prospective buyers are not permitted to contact you unless you consent or it is necessary for the specific transaction. If you are contacted and an exception does not apply, you are encouraged to refer the customer to Customer Service for assistance and let us know.
5. Setting and Adjusting the Upgrade Prices Before Your Upgrades Sell
You set Upgrade prices. You can adjust the Upgrade price as often as you desire before your Upgrades sell. If you cannot adjust pricing for an Upgrade listing before the Upgrades have sold, you should contact Customer Service for assistance.
6. Receiving Payment
If you sell your Upgrades and send them in accordance with our User Agreement, policies, and emails we send you but there is a problem with the delivery that was not caused by your actions or inaction, you will still get paid for the sale.
7. If You Have Not Received Payment for an Upgrade Sale
You will be paid for an Upgrade sale in accordance with the timeframes detailed in our Policy but if you have not received payment for an Upgrade sale within such time, you should first make sure that the Seller Payment Information provided to us is correct by logging in and going to My Account. After making any necessary corrections, please allow 2-3 weeks for us to issue payment. If the Seller Payment Information is already correct, you should contact Customer Service for assistance. We will investigate the matter promptly and determine the status of the payment. If your payment has not already been properly processed by us, we will make every effort to do so as quickly as possible. You can always contact Customer Service at any time throughout this process if you have any questions.
8. Protection for Buyers and Sellers
We will investigate all claims under the Policy and determine resolutions on a case-by-case basis. Such decisions are final. We reserve the right to limit the amount a Buyer or Seller may be awarded and the number of claims a Buyer or Seller may file in a calendar year. We may temporarily or permanently suspend any Buyer or Seller who attempts to abuse the Policy and may report any such abuse to the appropriate legal authorities.
9. Terms and Conditions
If we change this Policy, we will post a revised version of the Policy on the Site, which shall automatically replace the terms of this Policy. Your use of the Application and the Services following the effective date of the revised Policy will constitute your acceptance of the revised Policy. If you do not agree with the terms of this Policy or any revised version of this Policy, do not continue to use the Application or Services.